Shipping policy

SHIPPING POLICY

PROCESSING TIME

Orders are processed within 1-3 business days after payment confirmation. You will receive an email notification once your order has been shipped.

 

SHIPPING TIMES

Italy: 3-5 business days Europe: 5-8 business days

Please note that delivery times are estimates and may vary due to carrier delays or customs procedures beyond our control.

 

SHIPPING COSTS

Shipping is free on all orders.

 

ORDER TRACKING

Once your order has been shipped, you will receive a confirmation email with your tracking number. You can use this to track your shipment directly on the carrier's website.

 

CUSTOMS AND IMPORT DUTIES

For orders within the European Union, no customs duties apply. Vera is not responsible for any additional fees imposed by local authorities outside the EU.

 

LOST OR DELAYED ORDERS

If your order has not arrived within the estimated delivery time, please contact us at vera.brand.co@gmail.com and we will do our best to assist you.